In the Nexa Portal Health Tourism System, after a patient or customer submits a request and it is approved by the sales team, all the customer’s needs can be managed and controlled in detail.

Request Management and Control

Various sections are available for creating a file for each customer request, where all requested items can be listed and managed. Custom forms can also be created to gather the necessary information, ensuring that all service-related details are properly recorded in the customer’s file.

All required documents, such as medical test results or treatment photos in formats like images or PDFs, can be attached to the file by either the team or the customer.

Communication and Offer Creation #

The system also includes a chat feature, allowing the customer to ask questions and receive responses directly within their panel. Based on the customer’s needs, customized offers can be created and sent. Once the financial approval is completed, the sales process is finalized, and all related tasks for that request are automatically created, assigned, and notified to the relevant team members.

Efficient Workflow and Transparency #

These features enable comprehensive management and tracking of every request, ensuring that all customer needs are addressed. This functionality helps prevent time and resource waste, speeds up processes, and provides transparency for the patient.

In summary, this system allows the effective handling of customer requests, improves service delivery, and enhances overall patient satisfaction.